Maggi, I would say that her hair is definitely not soft. I only know this because I actually ordered her a long time ago and when I received her I was disappointed with how stiff her hair was. I actually wound up returning her and exchanging her for another Momoko
I sometimes wonder if I wasn't sent a bad doll because although she was packaged NIB she had terrible problems with her clothes. The skirt had a rip in the back where the snaps met so I couldn't snap it closed, her shirt was unravelling and the coat had one sleeve with what looked like a burn mark
All in all she was not what I was expecting but as I mentioned, I think she was used and repackaged as new. The doll I got in exchange kind of had problems too - needless to say I didn't order from that seller again!
I still think she's pretty and she's got a fun set of clothes!